Who Are We
Duval Products BV in Yerseke. www.duvalhorseproducts.com
What we collect and store
When you visit our site, we collect the following information:
- Products viewed by you: for example, we use this data to show you products that you have recently viewed
- Location, browser type: We use this information to calculate tax surcharges and shipping charges
- Shipping address: we ask you to enter this information, so that we can, for example, calculate the shipping costs before you place an order and then send the order to you!
When you purchase products from us, we ask you to provide information, including your name, billing address, shipping address, e-mail address, telephone number, credit card / payment information, and optional account information, such as a username and password. We use this information for the following purposes:
- To send you information about your account and order
- To respond to your requests, including refunds and complaints
- To process payments and prevent fraud
- To set up your account for our store
- To meet legal obligations, such as calculating tax
- To improve our range of stores
- To send you marketing messages, if you have chosen to do so.
If you create an account, your name, address, e-mail address and telephone number will be used to automatically fill in the payment information for future orders.
We generally store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally obliged to keep it. For example, we keep order information for 5 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping address.
We will also save comments or reviews, if you leave them.
We do not collect special categories of personal data about you (this includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political views, trade union membership, information about your health, and genetic and biometric data). We also do not collect information about criminal convictions and violations.
Which of our team has access
Members of our team have access to the information that you have provided to us. Both Administrators and Store Managers have access to:
- Order information, such as the products purchased, the date of purchase and the delivery address, and
- Customer information, such as your name, e-mail address, shipping and payment information.
Our team members have access to this information to complete orders, process, make refunds and to support you.
What we share with others
We do everything we can to share your information with third parties as little as possible. The highly reliable Mollie and Paypal are used to pay for your order. Your payment information will then be temporarily shared with your chosen payment method. To ship your order, your shipping information will be shared with the PostNL app. In order to provide you and others with the best possible service in the future, Google analytics is used. Google analytics temporarily stores your search data.
Links to Third Party Websites
We accept payments via PayPal and Mollie. When processing payments, some data is transferred to PayPal and Mollie. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing information.
YOUR LEGAL RIGHTS
You are entitled to:
Access to your personal data (right of access). This means that you will receive a copy of the personal data we hold about you and can check whether we are processing it lawfully.
Change of the personal data we hold about you (right to correction). This means that you can have incomplete or incorrect data supplemented and / or corrected. We may need to verify the accuracy of the new information you provide to us.
Removal of your personal data (right to erasure). This means that you can ask us to delete or delete your personal data if there is no good reason for us to continue to process your data. You also have the right to ask us to delete or remove your personal data if you have exercised the right to object (see below), if we have processed your data unlawfully, or if we are required to delete your personal data in order to comply with local law. However, please note that we may not always be able to comply with your request for deletion for certain legal reasons, which we will inform you of, if applicable, at the time of your request.
Resistance to processing your personal data if we do so out of a legitimate interest (or that of a third party) and there is something in your personal situation that makes you object to the processing of your data on these grounds, because you feel that it has an impact on your fundamental rights and freedoms. You also have the right to object if we use your personal data for direct marketing. In some cases, we will demonstrate that we have compelling legitimate interests to process your data that outweigh your rights and freedoms.
Constraint of processing your personal data. This means that you can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) if our use of the information is illegal, but you do not want us to delete it; (c) if you want us to keep the data in our possession for longer, even if we no longer need it, because you need it for the establishment, exercise or defense of legal claims; or (d) if you have objected to our use of your information, but we need to determine whether we have overriding legitimate interests to use it anyway.
Transmission from your personal data to you or a third party. We provide your personal data to you, or a third party you have chosen, in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information that you initially provided us with consent to use or that we used to perform a contract with you.
Withdraw consent at any time if we only use your personal data on the basis of your consent. However, this will not affect the legality of the processing of your data before you have withdrawn your consent. When you withdraw your consent, we may no longer be able to provide certain products or services to you. We will let you know if this is the case when you withdraw your consent.