Return Policy | Duval Horse Products
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If your order does not meet your expectations, you may therefore return it within 14 days of purchase. 
Immediately upon receipt of the product, check whether it has been delivered undamaged and complete. If this is not the case, we kindly request that you contact us as soon as possible to report this.

Returning products

• within the trial period of 14 days 
• if the product is complete and unused
• in its original condition and packaging.

If the product has been opened and used, it cannot be returned. Unless the product was not in order upon receipt. Please contact us immediately regarding such a matter.
Duval is not responsible for the taste of your horse, but we would like to meet you with a solution.
Ask us about the possibilities.
Before the product is returned, this must be notified, send an e-mail to with the reason and then you will receive further instructions for handling.
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